Refund policy

Refund Policy

Last updated: July 9, 2026

Returns & Exchanges
All sales are final on limited-release collections unless the item arrives damaged or defective.

Damaged or Defective Items
If your order arrives damaged, defective, or with the wrong item, please contact us within 7 days of delivery at welcome@shoppublicprep.com with:

• Your order number

• A photo of the issue

• A brief description

We'll review and, if approved, issue a replacement or a full refund including original shipping costs.

Processing Timeline
Approved refunds will be processed within 5-10 business days and will appear on your original payment method within one billing cycle.

Exchanges
We do not offer direct exchanges. If you need a different size or color, please return the original item per our defect policy (if applicable) and place a new order.

Questions?
Contact us at welcome@shoppublicprep.com or call (202) 992-7752.